Rondebosch East, Cape Town
info@studio38sa.co.za

Return Policy

At PR we pride ourselves with interactive customer service and would like you to be completely happy with your purchase.

There will be no refunds issued on any Precious Rose items, unless otherwise indicated by us or where alternative arrangements have been discussed. No Exchanges allowed on any Sale Item/s.

Should you not be completely happy with your purchase due to a manufacturing default,
you may log the exchange within 48 hours of delivery or collection of the unwanted product(s).

All exchanges will only be done if the garment is in the original packaging, which must be in its original condition with all seals intact.

It is undamaged and unused, with the original labels and stickers still attached.

All accessories or parts that were originally received are included.

Once we have received and inspected the returned product(s), we will process the replacement based on the original purchase price of the product(s) within 3-5 days. We reserve the right to refuse a return should the product(s) be returned damaged, not in a re-saleable condition or missing any accessories.

All garment product(s) may be exchanged for a different size provided that it is available; additionally that it is eligible for return. If the requested size is not available, we will exchange for something of the same value, or issue a credit note with the original purchase price of the product within 3-5 days of receiving and inspecting the returned product(s).

Product(s) not eligible for returns

We strive to ensure that the product(s) received are without defect and of high quality. Please note the following which will not be regarded as defects:

  • Damage from negligence or failure to care for the product(s)
  • Damage from incorrect usage
  • Damage from alterations to the product that differ from how it was originally received
  • Damage from wear and tear

Please provide suitable packaging for returning the product(s) with all products that were sold with the product(s) received regardless of the outcome that was initially requested. Please note that we reserve the right to refuse collection of a product(s) that is not properly packaged for collection.

Additional Charges

If any product(s) are returned where any or all of the products or parts that were originally sold with the product(s) are not included, you may be held liable for any additional costs incurred for any additional collection requests. If missing products or parts are not received, we reserve the right to one of the following:

Refuse the return

Estimate the value of missing accessories or parts and credit accordingly

If any product(s) are returned where it does not comply with this policy, you may be liable for the costs incurred for collecting and returning the product(s) to you.

Sale Items

Sale items are not eligible for an exchange.